Ernst & Young Case Study


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The Challenge

Ernst & Young (“EY”), is a nationally recognized accounting and consulting organization, a global leader in assurance, tax, transactions and advisory services.  As part of its changing culture, EY is committed to doing its part in building a better working world for their people and for their clients and is undertaking a complete workplace transformation as its offices relocate or expand across their portfolio. 

C&W was engaged in Toronto to provide full scope Project Management services for EY’s recent renovation project at 222 Bay Street. This project was focused on piloting EY’s new Workplace of the Future (WOTF) model with the goal to test, assess and improve upon their model while at the same time accommodating their forecasted growth leading up to a full site relocation of 255,000 SF planned for 2017. This immediate project involved phased and occupied renovations of approximately 7,000 SF per floor over four floors and required close engagement with the on-site facilities team to oversee multiple staff relocations between floors to realign departments and allow for the phased construction activities.

The Solution

C&W Project Management and HOK Architects were successful in securing this WOTF pilot for EY, forging a renewed and invigorated team approach to service delivery that had been lacking on the EY account in the Toronto market.  

Being mindful of the short-term plans for this site before a much larger consolidation strategy planned for 2017, the project team was focused on delivering a successful WOTF environment while being extremely mindful of capital spend. 

The successful delivery of the project was also dependent upon strong communication and coordination with the local Facilities and Operations teams to ensure seamless internal swing and final moves – a process that was executed with the utmost efficiency. 


The Result

Since this initial project, C&W has since executed a Master Services Agreement with EY to provide Transaction Management and Project Management services across Canada. The account is extremely active and is anticipating major activity in the coming 3-year period, including active projects in Calgary (53,000 SF of new space) and Toronto (255,000 SF for 2017 occupancy).